Terms - Personal Storage
Standard Terms and Conditions
Parties:
The London Storage Group ("TLSG"); and
The Customer, ("Customer").
1. TERMS AND CONDITIONS
1.1. In order to use the Service and/or purchase The London Storage Group Packing Materials, you must agree to these terms and conditions. You may not use the Service and/or purchase The London Storage Group Packing Materials if you do not accept these terms and conditions. Your use of the Service and/or your ordering of any The London Storage Group Packing Materials will be taken as acceptance of these terms and conditions.
1.2. The London Storage Group may refuse or may cease to provide the Service and/or The London Storage Group Packing Materials where The London Storage Group considers that the Service and/or provision of The London Storage Group Packing Materials is or may be used in breach of these terms and conditions, or for any unlawful or improper purpose or for any other reason.
2. THE SERVICE
2.1. In return for the charges payable under this Agreement, as and when requested by you, The London Storage Group shall provide the following service (the Service) to you:
2.1.1. where you request, deliver The London Storage Group Packing Materials to your specified delivery address;
2.1.2. collect your Goods suitably prepared for transport, from your specified collection address on the collection date chosen by you on the Site or through an Agent and confirmed by The London Storage Group to you by email;
2.1.3. if you request for TLSG to assist you with packing and preparing your Goods for transport (charges will apply according to time taken rounded up to the next full hour for each member of staff);
2.1.4. if you request us to assist you in making an inventory of your Goods prior to storage (the Inventory) that can be linked to each Storage Pod (charges will apply according to time taken rounded up to the next full hour for each member of staff). The Inventory produced pursuant to this clause 9.1.4 is done so purely to assist you in reminding you what you have in storage, in each Storage Pod, but the Inventory is not to be considered proof of packing.
2.1.5. load your Goods onto our vehicles ready for transport to a storage facility (charges will apply according to time taken rounded up to the next full hour for each member of staff);
2.1.6. transport your Goods packed in The London Storage Group Packing Materials or your Goods otherwise suitably prepared for transport to either an The London Storage Group storage facility or a third party’s storage facility and store them there; and
2.1.7. return your Goods to your specified return address (such return address must be in the same Service Zone as the original location of collection of your Goods otherwise additional fees may apply) on the date chosen by you on the Site or through an Agent and confirmed by The London Storage Group to you by email.
2.2. You agree that the Storage Plan that you requested on the Site or through an Agent has sufficient dimensions to accommodate your Goods for collection and storage at a storage facility, subject to any change to the Storage Plan that may be agreed by The London Storage Group at the time of collection (if possible).
2.3. You agree that if you arrange for a delivery, collection or return on a Saturday, Sunday or Bank Holiday or in a specific time slot on any day, additional fees as set out on the Site from time to time shall be payable.
2.4. Times given by The London Storage Group on the Site or otherwise for delivery, collection or return are estimates only and The London Storage Group shall not be liable for any delay in delivery, collection or return.
2.5. Quotes regarding pricing given by The London Storage Group on the Site or otherwise for the provision of the Service are estimates only and The London Storage Group reserves the right to charge for the actual cost of providing the Service requested by you on the Site or through an Agent.
2.6. The London Storage Group may cancel or postpone any delivery, collection or return where The London Storage Group considers that it may endanger any employee, agent or contractor or member of the general public due to (including but not limited to) severe weather conditions or by reason of The London Storage Group having limited access to your specified delivery, collection or return address.
2.7. The London Storage Group will not be responsible for:
2.7.1. dismantling or assembling any unit, system or furniture (including flat pack); or
2.7.2. disconnecting, reconnecting, dismantling or reassembling appliances, fixtures, fittings or equipment.
2.7.3. any loss or damage to the items handled, howsoever caused, unless such loss or damage resulted from TLSG’s failure to exercise reasonable skill and care in providing the Services.
2.8. We may make additional charges if:
2.8.1. the stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway or we have to pay parking or other fees, fines, emission or congestion charges in order to carry out services on your behalf;
2.8.2. the Storage Plan you have chosen has insufficient volume to accommodate the volume of your Goods and you need more storage (although there can be no guarantee that The London Storage Group will be able to accommodate your additional needs immediately).
3. YOUR RESPONSIBILITIES
3.1. You will be responsible for:
3.1.1. obtaining and ensuring that The London Storage Group or its carrier have such access and parking facilities as may be reasonably required to carry out the Services;
3.1.2. being present, or ensuring that someone authorised by you is present, during the delivery, collection and return of your Goods and/or any The London Storage Group Packing Materials;
3.1.3. providing The London Storage Group with your contact details (including a working telephone number )and ensuring that these are accurate and up-to-date;
3.1.4. notifying The London Storage Group of any changes regarding your orders two clear working days notice before the:
3.1.4.1. delivery of your The London Storage Group Packing Materials;
3.1.4.2. collection of your Goods; or
3.1.4.3. return of your Goods, or
3.1.4.4. where such delivery, collection or return is scheduled Saturday, Sunday or Bank Holidays do not count as working days,
3.1.5. the Goods have been securely packed in accordance with our Packaging Requirements from time to time and are suitably prepared for transport and storage so as not to cause damage or injury or the risk of damage or injury to The London Storage Group’s property, employees, agents, contractors or other goods, whether by spreading of damp, infestation, leakage or the escape of fumes or substances or otherwise. In particular, if the Goods are fragile you must ensure they are thoroughly bubble wrapped in multiple layers and carefully packed; and
3.1.8. Informing The London Storage Group within two calendar days of any loss or damage to the Goods or your property that occurred during a delivery, collection or return service. You acknowledge that The London Storage Group will not be responsible for any loss or damage if you fail to inform The London Storage Group within such time period.
3.1.9. Obtain at your own expense, all documents, permits including parking or visitor permits or vouchers or relevant change for the parking metres, permissions, licences, customs documents and any other documents necessary for the removal to be completed. This includes reserving a suitable parking place/suspension bay within close proximity of the property for our vehicle/s.
4. THE GOODS
4.1. You warrant that the Goods are your own property or that you have the right and authority to store the Goods in accordance with this Agreement.
4.2. The London Storage Group does not warrant that the storage facility used by The London Storage Group is a suitable place or means of storage for any particular goods.
4.3. The Goods must not include and you must not store any of the following:
4.3.1. Liquids and semi-liquid foods in glass containers;
4.3.2. All perishable goods;
4.3.3. Non-perishable food unless packed so that they are protected from and do not attract vermin;
4.3.4. Birds, fish, animals or any other living creature;
4.3.5. Explosive weapons or ammunition;
4.3.6. Sharp knives or other kitchen implements unless blade is fully protected with a suitable material;
4.3.7. Combustible or flammable materials, liquids or compressed gases, including but not limited to, diesel, petrol, oil, gas, artificial fertilizer or cleaning solvents;
4.3.8. Chemicals, radioactive materials, biological agents, including household cleaners;
4.3.9. Toxic waste, asbestos or other materials of a dangerous nature;
4.3.10. Any other toxic, flammable or hazardous substance or preparations, classified as such under any applicable law;
4.3.11. Specialised equipment with electronic and/or fragile components;
4.3.12. Stolen goods and drugs;
4.3.13. Counterfeit goods
4.3.14. Goods which require special licence or government permission for export or import; or
4.3.15. Medical needles unless properly protected in appropriate containers.
4.4. Should it become apparent that any of the prohibited items listed in clause
4.3 are contained within your Goods, such items will be removed and disposed, and the rest of your Goods will be searched for further prohibited items, which if found, will also be removed and disposed. If felt appropriate, we will inform the Police authority. An administration fee of £50 will be charged for each prohibited item that is found. Further disposal fees may also be applied depending on the nature of the prohibited item(s).
4.5. You agree that The London Storage Group or any contractor acting on The London Storage Group’s behalf may at any time without notifying you break any lock or security seal and inspect your Goods:
4.5.1. if The London Storage Group reasonably believes that your Goods may contain any items described in clause 4.3;
4.5.2. if The London Storage Group is required to do so by the police, fire services, local authority or by court order;
4.5.3. in order for The London Storage Group to investigate title to the Goods in the event of any dispute;
4.5.4. where The London Storage Group considers it necessary in an emergency (including but not limited to suspicion of hazardous substances, or unidentified items) or to prevent injury or damage to persons or property; and
4.5.5. where The London Storage Group considers it necessary if there is excess weight or inappropriate packing materials used by you.
4.6. The London Storage Group may:
4.6.1. refuse to store any Goods; or
4.6.2. break the security seals on a Pod and divide the contents to multiple Pods. Additional Pods would be charged for accordingly without prior notice; or
4.6.3. return to you any Goods, at your cost, at any time,if, in The London Storage Group’s reasonable opinion, the storage, or continued storage, of the Goods would represent a risk to the safety of any person, the security of the storage facility, or any other goods stored at the storage facility.
4.7. You agree that if title to the Goods is subject to any third party claim:
4.7.1. The London Storage Group has the right to investigate the title and be satisfied as to such title before returning the Goods; and
4.7.2. The London Storage Group may keep possession of the Goods and continue to charge you until it has completed any investigation.
5. RESTRICTIONS
5.1. You must not:
5.1.1. use the Service in any way that is unlawful or fraudulent, or for any unlawful or fraudulent purpose or effect;
5.1.2. sub-license, re-sell or offer in any manner, to a third party, the Service or use of or access to the Service, whether for commercial gain or otherwise unless The London Storage Group has previously agreed in writing; or
5.1.3. attempt to interfere with or disrupt the Service or the Site or any server or network used by or connected to the Site or to gain unauthorised access to any such server or network.
6. CHARGES AND PAYMENT
6.1. You may choose to sign up to the Service on the Site or through an Agent either:
6.1.1. on a rolling Month by Month ‘pay as you go’ basis (i.e. every 4 weeks);
6.1.2. on a rolling half yearly by half yearly basis (i.e. every 24 weeks); or
6.1.3. on a rolling yearly basis (i.e. every 52 weeks);
6.2. You shall pay to The London Storage Group charges for the Service as follows:
6.2.1. where you sign up to the Service on a rolling Month by Month ‘pay as you go’ basis, you shall pay The London Storage Group’s standard rates for the time being in force as detailed on the Site or email;
6.2.2. where you sign up on a rolling half yearly by half yearly basis, you shall pay The London Storage Group’s set half yearly charges as detailed on the Site or email; or
6.2.3. where you sign up on a rolling yearly by yearly basis, you shall pay The London Storage Group’s set yearly charges as detailed on the Site or email; and
6.2.4. Hourly Rate of The London Storage Group’s staff/contractor’s labour, whether such labour is used for the loading, unloading, packing or assistance in making an Inventory or any other additional service that requires the labour of The London Storage Group’s staff/contractors. Each Storage Plan set out on the Site details the number of The London Storage Group staff/contractors that we consider necessary to undertake the labour for any such Storage Plan chosen by you. The amount of labour or time required purely depends on the amount of labour and time required and charges will apply accordingly.
6.3. Where you sign up to the Service on a half yearly or yearly basis, The London Storage Group will email you at your specified email address 5 days before the minimum period expires, and you will have the option to extend the Service for a further chosen specified period of months. If you do not choose to extend the Service, you shall either:
6.3.1. terminate the Agreement or
6.3.2. be deemed to sign up to the Service on the same basis as you originally signed up to the Service for, (i.e. either on a rolling half yearly by half yearly basis or a rolling yearly by yearly basis), and shall pay to The London Storage Group charges for the Service.
6.2.3 respectively.
6.4. The London Storage Group reserves the right to increase the charges payable by you in accordance with the charges listed on the Site from time to time upon notification to you in the event that the Goods collected:
6.4.1. have a volume greater than the Storage Plan selected by you on the Site or through an Agent; or
6.4.2. exceeds the maximum weight limit of 650kg per Storage Pod.
6.5. In the event that The London Storage Group staff are left waiting and The London Storage Group staff cannot begin their work at the agreed time then The London Storage Group reserves the right to charge you for the full cost of the waiting time at the rates set out for labour.
6.6. All charges are exclusive of VAT. If the rate of VAT changes, The London Storage Group reserves the right to adjust the VAT you pay on the charges from the date the change takes effect.
6.7. We accept payment by Bank Transfer;
6.7.1. charges for The London Storage Group to send you The London Storage Group Packing Materials will be payable when you place an order on the Site or through an Agent;
6.7.2. In respect of any Storage Plan and a rolling Month by Month ‘pay as you go’ basis:
6.7.2.1. charges for the first 4 week’s storage and of The London Storage Group staff’s labour (as detailed on the Site or through an Agent) will be payable when you place an order;
6.7.2.2. charges for subsequent Months storage,, will be payable every four weeks commencing on the date that your Goods were collected from your specified collection address for transit to a storage facility;
6.7.3. In respect of any Storage Plan on a half yearly or yearly basis chosen by you:
6.7.3.1. charges for the first half yearly or yearly period of storage chosen by you and the included The London Storage Group staff’s labour and time (as detailed on the Site), and any charges for insurance which you choose to purchase pursuant to clause 19, will be payable when you place an order on the Site or through an Agent;
6.7.3.2. charges for subsequent periods of half yearly or yearly storage, will be payable every 26 weeks or 52 weeks respectively (depending on whether you chose a Storage Plan on a half yearly or yearly basis) commencing on the date that your Goods were collected from your specified collection address for transit a storage facility;
6.7.4. You consent to the payment method you have provided being charged at the anniversary of your storage plan for the next payment period where you plan rolls over for another period.
6.7.5. You grant us authority to charge the payment card provided, without notice, for any outstanding balance on your account at any time on or after the amounts become due;
6.7.6. you sign up to the Service for a specified period; and
6.7.7. you request the return of all of your Goods before the end of the specified period,you will be liable for all storage charges for those Goods up to the end of the agreed minimum period. The charges for The London Storage Group to return your Goods to your specified return address (the cost of which as notified to you when you placed your order on the Site or through an Agent), are payable in full when you arrange for your Goods to be returned.
6.8. If you store additional Goods to those already in storage with The London Storage Group:
6.8.1. the agreed charges for the Goods already in storage will continue to apply to those Goods; and
6.8.2. the monthly charges for storage in relation to the additional Goods will be calculated on the basis of the total volume of your Goods that will be in storage.
6.9. If you request the return of all or any of your Goods before the end of the specified minimum period, you may store the same number of replacement Goods with The London Storage Group to the end of the agreed minimum period at no extra storage charge. Your replacement Goods will be subject to the same level of The London Storage Group’s liability as those Goods which they replace. Charges will apply as set out, for:
6.9.1. collection of your replacement Goods; and
6.9.2. The London Storage Group to return your replacement Goods to your specified return address.
6.10. The London Storage Group may charge £12.50 administration fee to cover The London Storage Group’s costs if the issuer of your payment card refuses to or does not, for any reason, authorise payment to The London Storage Group. It is likely that The London Storage Group will attempt to take payment on more than one occasion so such administration fees will be charged on each occasion.
6.11. If payment of the charges and any other amounts payable are not received by the due date, The London Storage Group may (without prejudice to any other right or remedy, including the right to withhold or dispose of the Goods under clause 15), charge interest on the outstanding amount at the rate of 5% per annum above the base lending rate of Barclays Bank plc from time to time, £12.50 per letter or email sent in the process of collecting the outstanding debt, and collect any charges from you as the debtor for auction or sales fees, and any transaction fees required.1
6.12. The London Storage Group may review the monthly charges from time to time. If The London Storage Group increases the standard monthly rates for the charges:
6.12.1. for all new orders, the new standard rates (as set out on the Site) will take immediate effect;
6.12.2. for existing customers who signed up to the Service on a rolling month by month basis, the new standard rates will be notified to you by email to your specified email address not less than 5 days in advance of your following monthly bill, and shall come into effect from that bill. If you do not agree to the increased charges you may terminate this Agreement in accordance with clause 23; and
6.12.3. for existing customers who signed up to the Service on a half yearly or yearly basis, the new standard rates will not affect the applicable charges specified to you when you placed the order on the Site or through an Agent.
6.13. Additional charges as set out on the Site from time to time may be applied if:
6.13.1. you provide insufficient or inaccurate address information;
6.13.2. you are, or someone authorised by you is not, available at the premises during the specified delivery, collection or return period that you booked when requesting such delivery, collection or return and after reasonable efforts to contact you to rearrange;
6.13.3. The London Storage Group’s carrier is unable to access your premises to deliver or collect your Goods and the delay lasts longer than twenty minutes;
6.13.4. delivery, collection or return of your Goods takes over one hour to complete from arrival at your address through no fault of The London Storage Group’s carrier/staff;
6.13.5. you request that delivery, collection or return of your Goods be carried out outside of normal working hours (09.00— 18.00 Monday — Friday);
6.14. If you cancel any collection or delivery of your Goods that has been confirmed with The London Storage Group on less than two clear working days’ notice then you will incur a £75 administration fee payable to The London Storage Group.
6.15. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
6.16. On each anniversary of the date of this Agreement or at any other agreed date, all Charges payable and detailed in Appendix A – Storage Agreement shall be increased by a minimum percentage equal to increases in the Average Earnings Index (all employees) or such other index substituted from time to time by the Office for National Statistics or its successors.
7. RIGHT TO WITHHOLD OR DISPOSE OF GOODS
7.1. If you do not pay the charges or any other payments due under this Agreement, The London Storage Group shall have the right to withhold and ultimately dispose of some or all of the Goods in accordance with this clause. You will be responsible for all storage charges and other associated costs reasonably incurred by The London Storage Group while withholding or disposing of the Goods.
7.2. The London Storage Group will provide you with 60 days written notice requiring you to pay all amounts due and to contact The London Storage Group to arrange for re-delivery of your Goods. If, upon the expiration of the 60 day notice period you have failed to pay all of the amounts due, The London Storage Group will escalate the recovery process and a fee of £250 will be applied to commence disposal of some or all of the Goods by sale, gift to charity, or otherwise.
7.3. If in The London Storage Group’s reasonable opinion the Goods cannot be sold for a reasonable price or at all (for any reason) or despite The London Storage Group’s reasonable efforts they remain unsold, you authorise The London Storage Group to treat them as abandoned and to destroy or otherwise dispose of them at your cost.
7.4. You shall be responsible for all costs reasonably incurred by The London Storage Group in relation to the disposal of the Goods. If The London Storage Group receives money on disposal of the Goods the net proceeds of sale will be credited to your account and The London Storage Group will pay any excess to you without interest, less The London Storage Group’s administrative charge of £50. The administrative charge remains payable by you, together with any outstanding debt regardless of us being able to recover any money from the sale or disposal of your goods.
7.5. If, after having made all reasonable efforts to do so, The London Storage Group is unable to return any excess to you, including having given not less than 28 days’ written notice to you. The London Storage Group may retain any such excess for its own account.
7.6. If the proceeds of sale (if any) are insufficient to discharge the outstanding debt or any other payments due under this Agreement and the costs of sale, you must pay any balance outstanding to The London Storage Group within seven days of a written demand from The London Storage Group. Interest will continue to accrue on the balance until it is paid in full. Failure to pay this balance within seven days will result in recovery action and further debt collection charges.
7.7. If, having been served with 60 days written notice requiring you to pay all amounts, you make a part, but not full payment, during the 60 day notice period, the notice period will remain in effect from the date the notice was initially given.
8. The London Storage Group’s LIABILITY TO YOU
8.1. In this clause 8, The London Storage Group limits its liability to you in contract, tort (including negligence), bailment, or otherwise for the Goods. You acknowledge that The London Storage Group is unaware of the value of the Goods.
8.2. When The London Storage Group returns your Goods to you, you must promptly examine the Goods and notify The London Storage Group of any loss of or damage to the Goods within two days of redelivery of the Goods to you. If you fail to inform The London Storage Group within such time period, The London Storage Group will not be liable to you for any loss or damage.
8.3. In the event of a claim, The London Storage Group shall be entitled to require proof of the cost price and the current replacement cost of the Goods. You must respond promptly to The London Storage Group’s enquiries and requests for information in respect of the Goods. If you do not provide The London Storage Group with any information or documents requested by The London Storage Group within 28 days of The London Storage Group’s request, The London Storage Group will not be liable to you for the loss of or damage to the Goods.
8.4. If you do not arrange insurance with us, we do not know the value of your Goods and therefore we limit our liability to a fixed limit per item as detailed below.
8.5. The London Storage Group’s total liability in contract, tort (including negligence), bailment, or otherwise for the Service or any breach of this Agreement by The London Storage Group or for any loss of or damage to the Goods (including loss or damage during collection, redelivery or storage) shall not in any event exceed:
8.5.1. £25 per storage pod.
8.6. The London Storage Group shall not in any event be responsible in contract, tort (including negligence), bailment, or otherwise for loss or damage that falls into the following categories:
8.6.1. loss of or damage to the Goods which does not arise as a direct consequence of any breach of this Agreement by The London Storage Group or any deliberate or negligent act or omission on the part of The London Storage Group or its contractors;
8.6.2. any indirect or consequential loss that arises from special circumstances, such as loss arising as a result of you being delayed for or missing an appointment or flight, even if The London Storage Group was aware of the possibility of such a loss; or
8.6.3. loss of or damage to the Goods which is caused by your failure to comply with this Agreement;
8.6.4. loss of or damage to any Goods of a type listed or those set out in the Packaging Requirements/
8.6.5. loss of business, sales, revenue, profits, anticipated savings or goodwill, damage to reputation or wasted time; or
8.6.6. loss or damage which was not reasonably foreseeable at the date of entering into this Agreement, regardless as to how such loss or damage was caused.
8.7. The London Storage Group shall have no liability to you if the Goods are seized under any law or court order.
8.8. Nothing in these terms and conditions excludes or limits The London Storage Group’s liability for:
8.8.1. death or personal injury caused by The London Storage Group’s negligence; or
8.8.2. fraud or fraudulent misrepresentation.
8.9. If you are a business customer, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
9. INSURANCE
We do not automatically insure your goods and we recommend that you do so whilst in transit and storage. We are able to arrange insurance for your benefit under an “open cover” arrangement with Insurers. This insurance will be separate from this contract and subject to the terms and conditions of the policy. It is up to you to determine whether the cover is suitable for your needs as we do not offer any advice as to its suitability. All insurance cover taken out through The London Storage Group is subject to an excess of £100 per claim
10. YOUR LIABILITY TO The London Storage Group
You shall reimburse The London Storage Group in full an amount equal to all damages, liabilities, costs, claims and expenses that The London Storage Group may incur as a result of your use of the Service or any breach by you of this Agreement.
11. OWNERSHIP OF RIGHTS
All rights, including copyright, in the Site, this agreement and the Service are owned by or licensed to The London Storage Group.
12. TERMINATION
12.1. You may terminate this Agreement at any time by requesting in writing the return of your Goods and paying any outstanding charges due to The London Storage Group.
12.2. The London Storage Group may terminate this Agreement with immediate effect by notice in writing to you, if:
12.2.1. you fail to pay any amount due, including any interest accrued, by the date due; or
12.2.2. you are in breach of any term of this Agreement.
12.3. The London Storage Group may terminate this Agreement for any reason by giving you not less than 28 days written notice.
12.4. Upon termination of this Agreement for any reason you must contact The London Storage Group promptly to arrange for re-delivery of the Goods.
12.5. If within 30 days following termination of this Agreement for any reason you fail to arrange for re-delivery of your Goods, then The London Storage Group may dispose of the Goods.
12.6. Your notice period is 30 days and you agree to pay the exit charges detailed in Appendix A
13. ASSIGNMENT AND SUB-CONTRACTING
14.1. You shall not assign, sub-license, sub-contract or otherwise deal with all or any of your rights and obligations under this Agreement without The London Storage Group’s prior written consent.
14.2. This Agreement shall be binding on your personal representatives, successors and permitted assigns.
14.3. The London Storage Group shall have the right to assign all or any of its rights and obligations under this Agreement and in the event of such assignment shall give notice of it to you.
14.4. The London Storage Group may sub-contract the performance of any of its obligations under this Agreement to any third party (including transportation, packing and storage), but such sub-contracting shall not relieve The London Storage Group of any liability under this Agreement.
15. FORCE MAJEURE
The London Storage Group will not be liable or responsible for any damage to or loss of the Goods, or failure to perform, or delay in performance of, any of its obligations under this Agreement that is caused by events outside its reasonable control (including but not limited to) Act of God, flood, earthquake, windstorm or other natural disaster; war, armed conflict, terrorist attack, civil war, civil commotion or riots; nuclear, chemical or biological contamination or sonic boom; any law or government order, rule, regulation or direction, or any action taken by a government or public authority; fire, explosion or accidental damage; extreme adverse weather conditions; interruption or failure of utility service, including but not limited to electric power, gas or water; any labour dispute, including but not limited to strikes, industrial action or lockouts; non-performance or delay by suppliers or subcontractors; and failure of plant machinery, machinery, vehicles, computers, the Internet or telecommunications.