BEFORE WE PREPARE YOUR PROPOSAL
Your records management questions.
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Can you take over an existing archive?
Yes, we can discuss a managed transfer. Send your approximate holdings, inventory format, retrieval needs and preferred timing so we can assess the work and prepare a transition proposal.
How do we request a box or file?
We agree authorised contacts, request methods, references and service times when setting up the account. Tell us how quickly and how often you need records so retrieval and delivery arrangements can be included in the proposal.
Is document scanning completed in-house?
Yes. We agree the preparation, indexing, digital output and quality checks with you before the project starts. A sample can help establish the approach for a larger batch.
Will scanned documents be searchable?
We can discuss optical character recognition, or OCR, to create searchable PDFs from suitable documents. Results depend on the originals, including print quality and handwriting, so we agree the appropriate output and checks.
Do you provide destruction certificates?
Yes. A destruction certificate is provided once the authorised secure shredding has been completed. Original documents are not automatically destroyed after scanning; their next step is agreed with you.
What information should we send initially?
Approximate quantities, box sizes, service requirements and timings are enough to begin. Please do not send confidential client files or personal records through the general enquiry form; we will agree a suitable method if a sample is needed.